Post by account_disabled on Mar 10, 2024 9:43:12 GMT
How to set up automatic messages on WhatsApp Business in the app's activity settings. These messaging options allow you to save time and offer a better user experience to your customers. You can proceed like this: If you have an Android you can access the settings by tapping on the 3 dots at the top right and select settings. If you have an iPhone just click on the cogwheel at the bottom right. Go to Activity Settings Finally, tap on the messaging tool you want to customize. Personalize messages To personalize your away messages, welcome messages, and quick replies in the same way: activate the option by clicking on on/off tap on "Message" customize your message and save it.
Absence message By activating the absence message you can decide to UAE Phone Number send an automatic response to anyone who contacts you during closing hours, holidays, etc. This way you avoid your customers having to wait a long time for a response. If you activate the absence message, make sure you define the times when the message will be sent as an automatic response. Example of an absence message: "Thank you for your message, we are currently out of business hours but we will get back to you as soon as possible.
Welcome message If you activate the welcome message instead, an automatic response will be sent to those who contact you for the first time, as well as those who have been inactive for the last 14 days. Example of welcome message: "Hello! Welcome to our chat. Write to us if you need information or assistance, we will be happy to assist you as quickly as possible." NB: remember that you cannot personalize the pre-set messages with the names of the recipients. So choose a gender-neutral style eg "Dear Customer". Quick replies Finally, by activating quick replies you can speed up and simplify communication with your customers. You can set up to 50 quick replies which you can then use in the chat with a shortcut.
Absence message By activating the absence message you can decide to UAE Phone Number send an automatic response to anyone who contacts you during closing hours, holidays, etc. This way you avoid your customers having to wait a long time for a response. If you activate the absence message, make sure you define the times when the message will be sent as an automatic response. Example of an absence message: "Thank you for your message, we are currently out of business hours but we will get back to you as soon as possible.
Welcome message If you activate the welcome message instead, an automatic response will be sent to those who contact you for the first time, as well as those who have been inactive for the last 14 days. Example of welcome message: "Hello! Welcome to our chat. Write to us if you need information or assistance, we will be happy to assist you as quickly as possible." NB: remember that you cannot personalize the pre-set messages with the names of the recipients. So choose a gender-neutral style eg "Dear Customer". Quick replies Finally, by activating quick replies you can speed up and simplify communication with your customers. You can set up to 50 quick replies which you can then use in the chat with a shortcut.